public relations

Service is …

Questionable. Open to Interpretation. Always Subjective.

In that you never have the same expectations.

Where you may think you have done what you said you would do, your client / partner / customer / employee may have another perception altogether.

So, we all need to start the relationships - personal or professional when you think about it - that we maintain by setting ground rules. And sometimes, even then you will face the same challenges.

If these can then be resolved - do so. If they cannot - perhaps it is time to walk away.

Regular reviews, work in progress meetings and constant communication will help to minimise the challenge of unmet expectations - not always but in the majority of cases. In those where they remain … well, there really is no easy answer is there?

Unmet expectations - they always leave you feeling wanting.

What do you think - do you have an example of how you resolved a scenario like this? Or how you evaded it in the first place?

© 2010 Journeys Through The Line.