Stephen P Francis
Sometimes, it’s better not to know
Having all the answers works. But sometimes, asking the right questions works even better!
Communities - what does it take?
Building communities isn’t as simple or as hard as you’d think. There’s all kinds of things you can do to either help or hinder your community both online and offline - let’s look at some of them!
The Power of Passion
Is passion only about the physical? Or is it part of the secret sauce that fuels the engines of today’s best brands, companies and leaders?
Can traditional media make the jump online and still make money?
In looking at the various reports that came out in different parts of the world, I was wondering where we can expect to be in terms of the media scene - consumption of news and where we get it - in five years. More importantly would we have a common model globally or would different countries have totally different approaches?
Can I please say Thank You to someone?
Why is telling someone that they’re doing a great job such a problem? Companies spend millions of dollars annually building and maintaining the infrastructure needed to let customers complain. So where’s the “I’m Happy And Want To Tell You” button?
PR that’s shiny - one car wash at a time
How can you refresh your customer’s impression on an on-going basis? Surprise them! That’s what the J.W. Marriott in Kuala Lumpur, Malaysia did to me recently.
Should PR Design? Should Design be about PR?
Should PR be seated at the same table as product designers, CEO and engineers? When does marketing get involved with the design of a new product - or does it ever? Should it?
Read anything good lately?
Reading. We all learn it - and spend years doing so too. So why is it that we’re finding it more and more difficult to do the most obvious thing possible to learn from people around us. Do books still have a place for the digitally enhanced, technologically savvy PR and branding professional of today?
We’re building a list of the 100 top books for PR people
We’re building a list of the 100 top books for PR people. The list is going to be a living document of sorts and I’ll add to it as and when I have the time to write little snippets for each book on it. Comment. Suggest a book(s). Tell me more about what you thought [...]
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